FAQs
What type of products does Shop Love Play specialize in?
Shop Love Play focuses on carefully curated pleasure products, designed to enhance intimacy, wellness, and personal confidence.
How do I know which product is right for me as a beginner?
If you are new, start with smaller, beginner-friendly items. Each product page includes detailed descriptions to help you choose what suits your comfort level.
Are the products at Shop Love Play safe to use?
Yes, all products are made with body-safe materials. We prioritize safety and quality to ensure your experience is enjoyable and worry-free.
Do you offer discreet packaging for orders?
Yes, all items are shipped in plain, unbranded packaging to protect your privacy.
How is my personal information protected when I order?
We use secure checkout and encrypted payment methods to keep your information private and safe.
What payment methods does Shop Love Play accept?
We accept all major credit cards, debit cards, and secure online payment options for your convenience.
How long does shipping usually take?
Orders are typically processed within 1–2 business days, and delivery times vary depending on your location and selected shipping method.
Can I track my order after it is shipped?
Yes, once your order is shipped, you will receive a tracking number via email to follow your package.
What is your return and exchange policy?
Due to the intimate nature of our products, returns are only accepted on unopened items within a specific timeframe. Please review our return policy page for details.
Do you ship internationally?
Yes, Shop Love Play offers worldwide shipping. International shipping rates and delivery times are calculated at checkout.
How can I maintain and clean the products?
We recommend using a gentle, body-safe cleaner or mild soap with warm water. Always check product instructions for specific care guidelines.
Why should I choose Shop Love Play over other stores?
We combine privacy, quality, and a carefully curated selection. Our goal is to provide a safe space for customers to explore intimacy with confidence.
Are the materials used in your toys hypoallergenic?
Yes, our products are made from body-safe, hypoallergenic materials designed for comfort and safety.
Can I use these products with lubricants?
Most products are compatible with water-based lubricants. Always check the product description to ensure the best match.
Do you offer guides or tips on how to use the products?
Yes, many of our product pages include usage tips, and our blog offers helpful guides for safe and enjoyable experiences.
How do I choose between different product sizes and features?
Each product description outlines size, material, and features. Compare these details to your personal comfort and preferences before purchasing.
What should I do if I receive a defective product?
If you receive a damaged or defective item, contact our support team immediately. We’ll assist with a replacement or refund as per our policy.
Is it safe to store multiple products together?
It’s best to store items separately in a clean, dry space. Some materials can react when stored together, so use storage pouches if available.
Do you provide gift options for orders?
Yes, you can send our products as gifts. Packaging remains discreet, so the recipient won’t see product details on the box.
Can I cancel or change my order after placing it?
We process orders quickly, so cancellations or changes are only possible within a short timeframe. Contact us as soon as possible for assistance.
What makes Shop Love Play different from large marketplaces?
Unlike mass retailers, we focus on curated, high-quality items with a personal touch, ensuring safety, privacy, and a better shopping experience.
Do your products come with warranties?
Some products include manufacturer warranties. Check the product page or contact us for warranty details on specific items.
Are there eco-friendly or sustainable options available?
Yes, we offer products made with eco-conscious materials and packaging for customers who value sustainability.
How do I keep my purchase private from others in my household?
Our discreet packaging ensures privacy, and you can also track delivery times to receive your package directly.
Do you have products designed for couples?
Yes, we carry a wide range of couple-friendly items that can help partners explore intimacy together.